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Operating system for utilities
Kraken is utility operating system software offering a utility operating system from Octopus Energy for billing, customer service and flexible energy. Founded in 2016 and based in London, United Kingdom, Kraken helps energy and water utilities work more efficiently and achieve better outcomes.
Kraken is built for energy and water utilities. It suits teams that want customer information and billing without spreadsheets and disconnected tools.
Compared with alternatives like Oracle Utilities, Kraken differentiates on customer information and billing. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Kraken for growing teams. Contact for a quote.
Advanced Kraken for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| customer information and billing | , | |
| customer service AI | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| flexibility and smart devices | , | |
| utility migrations | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
