Dialfire

What is Dialfire?

Dialfire is a cloud contact center platform from Germany for outbound sales and inbound service teams. It combines predictive and preview dialing, inbound call distribution, workflow automation and AI tools in a browser-based product. Pricing is pay-as-you-go by the minute with no monthly fee, setup fee or minimum spend.

Key features of Dialfire

• Predictive and preview dialing: outbound campaigns that can use your own phone numbers.
• Inbound routing: call blending, ACD, IVR menus and flexible routing.
• Automation: voice automation and workflow automation for multi-stage processes.
• AI tools: speech analytics, agent assist from a knowledge base, summaries, call scoring and a voice bot.
• Real-time analytics: predefined and custom reports.
• Low-code customization: JavaScript, REST APIs, webhooks, and custom fields and modules.

How Dialfire works

Teams sign up, load contacts into a campaign and agents log in from a browser with a headset; the vendor says a team can start in about three minutes. The dialer places calls and connects answered ones to free agents, while inbound calls are routed through menus and queues. Several contact centers can work the same campaign, and reports update in real time.

Who uses Dialfire?

Dialfire serves outbound sales teams and inbound service teams of any size, including multinational sales organizations, BPOs and small internal teams. It is described as an EU-hosted cloud application with voice encryption, and users need no technical background, though IT teams can extend it through APIs.

Dialfire pricing

Dialfire bills only for usage, with no setup fee, monthly charge or minimum spend, and unlimited users. Each call minute has a telephony cost that varies by destination and a platform cost that depends on the features activated per campaign. The vendor lists outbound predictive dialing at $0.0108 per minute and inbound call blending at $0.0050 per minute, billed in one-second increments from the tenth second. Support is free, and custom work is quoted separately.

Dialfire integrations

Dialfire offers connectors to numerous CRM systems, plus REST APIs and webhooks for connecting external systems. The vendor does not name specific CRMs on its site.

Dialfire alternatives

Five9 is a large cloud contact center suite with seat-based pricing, whereas Dialfire is billed by the minute with unlimited users. Genesys Cloud CX is a broad customer experience platform aimed at larger enterprises. Talkdesk is a cloud contact center with a heavier focus on inbound customer service.