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Open CX orchestration platform for connected action
Avaya is an enterprise communications and customer-experience platform that unifies contact center, unified communications, and critical communications into a single ecosystem. Its Avaya Infinity platform connects channels, data, AI, and workflows — pairing AI agent assist with intelligent orchestration to deliver seamless interactions across voice, chat, email, and social while supporting employee collaboration. Built for large, regulated enterprises in healthcare, financial services, government, education, and airlines, it supports cloud, on-premises, and hybrid deployments. APIs and SDKs are provided, and pricing is enterprise and available on request.
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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