Toky

Toky is a cloud-based communication tool designed to help businesses manage customer interactions more efficiently. It brings together various communication channels, such as calls, messages, and voicemails, into one streamlined platform. This makes it easier for companies to keep all their customer communication organized and accessible.

With Toky, you can make and receive calls using virtual phone numbers from over 60 countries, allowing businesses to reach their global audience without the hassle of managing multiple phone lines. The platform supports number porting and integrates seamlessly with popular CRM and helpdesk systems, ensuring that customer data is always up-to-date and accessible when you need it.

One of the standout features of Toky is its ability to support both inbound and outbound calling. This means your customer service teams can handle incoming inquiries and also reach out to customers proactively. Additionally, Toky provides tools for tracking call metrics and monitoring performance, which can help you improve the overall efficiency and effectiveness of your communication strategies.

Another useful aspect is the shared team inbox, which keeps all your team’s messages and voicemails in one place, making it easier to respond quickly and keep track of ongoing conversations. This is particularly useful for teams that work remotely or across different locations, as everyone can stay in the loop.

Toky also offers virtual receptionist features, which can help route calls to the right departments or individuals, saving your team time and ensuring customers get to the right person. The software’s integrations with other tools mean you can combine it with your existing workflows, so there’s no need to overhaul your current systems.

In short, Toky simplifies business communication, making it easier to stay connected with your customers and keep your team organized. Whether you're a small business or a larger enterprise, Toky provides essential tools to manage and enhance your customer interactions effectively.