Company Overview

About Qiscus

Qiscus Details

Founded

2013

Funding

$2M

Team Size

160

What SIA Thinks

Running a business smoothly requires effective communication, and that's precisely where Qiscus comes into play. Qiscus offers an all-encompassing communication platform aimed at making interactions with customers easier and more efficient. Whether your company needs to manage customer support, sales inquiries, or team collaborations, Qiscus provides a suite of tools to get the job done with ease.

One of the standout features of Qiscus is its seamless chat system which integrates into websites, mobile apps, or even social media channels. This means that your customers can reach out to you directly from any platform they prefer. And, because the chat is real-time, your team can respond to queries promptly, improving customer satisfaction and potentially boosting sales.

What sets Qiscus apart from other solutions is its focus on customization and integration. The platform can easily be tailored to fit your unique business needs. Whether you want to customize the chat interface or integrate it with your existing CRM and ticketing systems, Qiscus offers flexibility. It even allows businesses to employ chatbots, freeing up human resources for more complex tasks.

For teams that need to work together, Qiscus offers more than just a chat function. The platform provides a comprehensive dashboard where team members can track conversations, assign tasks, and monitor performance. This makes internal communications clear and organized, helping teams to work more effectively.

Analytics and reporting are also part of the package, giving businesses insights into customer interactions and team performance. These insights help identify what works well and what needs improvement, enabling better decision-making.

In a world where customer experience is key, Qiscus offers practical and reliable tools to keep communication channels smooth and effective. With this versatile platform, businesses can focus on what they do best while Qiscus takes care of the communication logistics.

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