Company Overview

About Narvar

Narvar Details

Founded

2012

Revenue

$45M

Funding

$64M

Team Size

350

What SIA Thinks

Narvar software is designed to simplify and enhance the post-purchase experience for online shoppers. When customers order products online, Narvar steps in to manage the delivery process in a streamlined, user-friendly way. It keeps customers informed about their order’s status every step of the way with clear and timely notifications.

Whether it’s tracking packages, providing delivery updates, or facilitating returns, Narvar aims to make each post-purchase step as smooth and straightforward as possible. Its easy-to-use tools help businesses improve customer satisfaction by reducing confusion and minimizing frustration during the delivery phase. This is crucial because how companies handle delivery and returns can significantly impact customer loyalty and overall brand perception.

One of Narvar’s key strengths is its ability to integrate seamlessly with a company's existing operations. It works behind the scenes to ensure all the details customers care about—like delivery dates and return processes—are handled efficiently. This lets businesses focus on their core mission while still providing excellent service during the critical moments after a sale is made.

Narvar’s features include branded order tracking pages that match a company's website, and the delivery notifications can even be sent via preferred communication channels like email or SMS. This ongoing engagement helps keep customers in the loop and reassures them that their orders are being handled with care.

For any company that sells products online, Narvar offers a straightforward way to enhance customer satisfaction and streamline the logistics of deliveries and returns. With Narvar, businesses can turn the typically stressful post-purchase process into a positive aspect of their customer experience.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
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Pros and Cons

Pros

  • Easy returns
  • User-friendly
  • Clear tracking
  • Automated updates
  • Brand customizations

Cons

  • Support response time
  • Higher cost
  • Feature limitations
  • Limited integrations
  • Setup complexity

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