Company Overview

About LiveCaller

LiveCaller Details

Founded

2019

Team Size

6

What SIA Thinks

In today's fast-paced world, businesses need to stay connected with their customers efficiently, and that’s where LiveCaller steps in. LiveCaller is a versatile customer communication platform designed to simplify and enhance how businesses interact with their clients in real-time.

Through LiveCaller, companies can consolidate various communication channels such as live chat, voice calls, and video calls into one cohesive tool. This means your team can manage and respond to customer inquiries seamlessly, all from one place. The result? Faster response times and more satisfied customers.

One of the standout features of LiveCaller is its user-friendly interface that requires minimal training to navigate. Whether you're a small business owner or part of a larger customer service team, LiveCaller makes it easy to get started and integrate into your daily operations. The platform supports instant messaging and call functionalities directly on your website, meaning customers can reach you without any extra steps or confusion.

It’s not just about answering questions quickly; it’s also about having meaningful interactions. LiveCaller allows your team to see and understand customer issues through screen sharing and co-browsing features, offering immediate, hands-on support. This enhances the customer experience and builds stronger relationships, driving loyalty and satisfaction.

Furthermore, LiveCaller is designed to grow with your business. Whether you experience a spike in customer activity or need additional features as your business expands, LiveCaller provides scalable solutions without a hitch.

In essence, LiveCaller takes the complexity out of customer communications, making it more straightforward and efficient for your team to engage and delight your customers. With its simple yet powerful toolkit, LiveCaller helps ensure that every customer interaction is smooth, quick, and effective.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • User-friendly
  • Affordable pricing
  • Efficient support
  • Time-saving features
  • Quick setup

Cons

  • Basic integrations
  • Restricted customization
  • No mobile app
  • Occasional lags
  • Limited features

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