Company Overview

About IT Glue

IT Glue Details

Founded

2013

Revenue

$32M

Team Size

52

What SIA Thinks

IT Glue is a documentation platform tailored for managed service providers (MSPs) and IT departments. It helps you keep track of critical information that's important for maintaining and running your IT operations smoothly. Imagine having all your passwords, procedures, software licenses, and vendors neatly organized in one place. With IT Glue, you can access these details quickly and easily, whether you’re at your desk or on the go.

The main goal is simple: reduce the time spent searching for information. By centralizing your data, IT Glue can make your team more efficient and minimize mistakes caused by miscommunication or lost information. The platform uses familiar web-based interfaces, so navigating around is straightforward even if you’re not particularly tech-savvy.

One standout feature is the automated documentation. IT Glue can sync with many of the tools you already use, automatically pulling in data and keeping it updated. This saves your team the hassle of manually entering information, cutting down on busywork and human error.

Security is a big focus too. IT Glue offers robust, customizable access controls so you can decide who sees what. This is handy for maintaining the confidentiality of sensitive information while still ensuring everyone has the data they need to do their jobs well.

Additionally, IT Glue is designed to integrate smoothly with a variety of other service platforms, making it easier to mesh with your existing setup. With simple training tools and a strong support system, getting up to speed is not a complicated process.

In essence, IT Glue simplifies and secures the way you handle your IT documentation. Its user-friendly design and valuable features help you keep things running more efficiently so you can focus more on what matters: providing excellent IT service.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • Collaboration tools
  • Organized documentation
  • Secure storage
  • Time-saving features
  • Easy accessibility

Cons

  • Steep learning curve
  • Occasional bugs
  • Expensive pricing
  • Limited customization
  • Basic reporting

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