Company Overview

About Feefo

Feefo Details

Founded

2010

Revenue

$21M

Team Size

170

What SIA Thinks

Feefo is a customer review and insights platform designed to help businesses collect genuine feedback from their customers. Built with ease of use in mind, Feefo makes it straightforward for companies to gather and analyze opinions about their products or services. By connecting directly with customers, businesses can receive honest reviews that reflect real experiences, making it easier to understand what customers appreciate and what needs improvement.

What sets Feefo apart is its commitment to authenticity. Only verified buyers can leave reviews, ensuring that the feedback is trustworthy and reliable. This means businesses can make decisions based on accurate data, helping them to refine their offerings and better meet customer needs.

Using Feefo, businesses can easily display reviews on their website, helping to build trust with new and potential customers. Positive reviews can enhance a company’s reputation, while constructive feedback provides actionable insights to improve customer satisfaction.

Feefo also offers various tools to help businesses dive deeper into their feedback. With intuitive dashboards and reporting features, companies can track trends over time and identify key areas for growth. The platform can integrate with other systems, making it easier to manage and utilize the feedback within existing workflows.

Feefo caters to businesses of all sizes across different industries. Whether you run a small online store or a large corporation, Feefo’s flexible solutions can be tailored to meet your unique needs. Its user-friendly interface ensures that anyone on your team can use the platform without needing extensive training.

In essence, Feefo helps businesses to listen more effectively to their customers and use those insights to drive continuous improvement, fostering stronger relationships and enhancing overall performance.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • Analytics tools
  • Customer feedback
  • Easy setup
  • Brand trust
  • Reputation management
  • Flexible pricing
  • Time-saving features
  • Varied integrations
  • User-friendly interface
  • Detailed analytics

Cons

  • Subscription cost
  • Limited integration
  • Response time
  • Customisation limits
  • Complex dashboard
  • Learning curve
  • Limited customization
  • Basic support
  • Occasional bugs
  • Pricey top plans

Reviews

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