Company Overview

About Digital River

Digital River Details

Founded

1994

Revenue

$371M

Funding

$76M

Team Size

770

What SIA Thinks

Digital River is designed to simplify and streamline the complexities of managing international sales for your SaaS company. A primary challenge in the software industry is handling various elements like billing, legal compliance, tax management, and customer support across different countries. Digital River takes these burdens off your shoulders, enabling you to focus on what you do best—developing and enhancing your software services.

At its core, Digital River offers a robust set of tools to manage online payments, ensuring that your customers can purchase your software easily and securely, no matter where they are in the world. The platform supports multiple currencies and payment methods, making it easier for users to pay in their preferred way. This can significantly improve customer satisfaction and potentially drive up your conversion rates.

Moreover, Digital River helps with tax compliance—a headache for many businesses expanding internationally. The software automatically handles various tax regulations, ensuring that you remain compliant with local laws, which can vary significantly from one region to another. This feature can save your team countless hours of research and reduce the risk of costly mistakes.

There is also built-in fraud prevention and data security, giving you peace of mind that your transactions are secure, and your customer data is protected. Additionally, their customer support services can assist clients globally, addressing issues swiftly and professionally.

By combining all these services into one platform, Digital River reduces the overhead and complexity associated with scaling your SaaS business internationally. This allows you to dedicate more of your resources toward product development and customer acquisition, helping your business grow more efficiently. For SaaS companies looking to expand their reach and simplify operational tasks, Digital River can be an invaluable partner.

Pros and Cons

Pros

  • Customer support
  • Global reach
  • Secure transactions
  • Scalable solutions
  • Secure payments
  • Flexible solutions
  • Customizable services
  • Payment options
  • Comprehensive tools
  • Global reach

Cons

  • Slow response time
  • Complex interface
  • High fees
  • Slow response
  • Limited customization
  • Setup challenges
  • Complex setup
  • High fees
  • Contract terms
  • Limited support

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