Company Overview

About Cloudbeds

Cloudbeds Details

Founded

2012

Revenue

$25M

Funding

$256M

Team Size

800

What SIA Thinks

Cloudbeds is a comprehensive software solution designed for property owners and managers in the hospitality industry. Whether it’s a boutique hotel, a vacation rental, or a hostel, Cloudbeds aims to make managing daily operations easy and efficient. With an emphasis on simplicity and user-friendliness, this software helps in coordinating reservations, managing guest information, and handling bookings without the usual headaches.

One of the key features of Cloudbeds is its integrated property management system (PMS), which centralizes all aspects of property management into a single platform. This allows users to track reservations, guest needs, housekeeping schedules, and more from one dashboard. It also comes equipped with a booking engine that lets guests reserve rooms directly from a property’s website, helping to reduce dependency on third-party booking sites.

Cloudbeds also supports channel management, automatically updating room availability and rates across multiple booking channels like Booking.com, Airbnb, and Expedia. This ensures that your property’s information is always accurate, helping to avoid overbookings and other common booking mishaps. Additionally, the software provides comprehensive reporting tools that give insights into business performance, helping users make informed decisions.

What sets Cloudbeds apart is its focus on providing a seamless guest experience. Features like automated emails for booking confirmations, pre-arrival messages, and guest follow-ups ensure consistent and timely communication, enhancing guest satisfaction.

Moreover, Cloudbeds offers integration with various other software and tools, making it flexible to suit individual needs. The software is also designed to be scalable, supporting small operations as easily as it handles large multi-property setups. With 24/7 customer support, users can get assistance whenever they need it, ensuring smooth operation of their property management tasks.

In summary, Cloudbeds offers a robust yet user-friendly solution to simplify the many tasks involved in running a hospitality property, all while aiming to improve overall guest satisfaction.

Metrics History

8/22 - 5/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • Centralized management
  • Easy integration
  • User-friendly interface
  • Time-saving features
  • User-friendly interface
  • Centralized management
  • Frequent updates
  • Multilingual support
  • Increased bookings
  • 24/7 support

Cons

  • Occasional bugs
  • Limited customizations
  • Subscription cost
  • Learning curve
  • Potential lag
  • Subscription based
  • Potential downtime
  • Support response time
  • Higher learning curve
  • Limited customization

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