Company Overview

About Aircall

Aircall Details

Founded

2014

Revenue

$100M

Funding

$226M

Team Size

750

What SIA Thinks

Aircall is a user-friendly software designed to simplify and manage business phone systems. It allows teams to communicate more efficiently without the hassle of traditional phone systems. Whether your team is handling customer support, sales calls, or internal communications, Aircall is a great way to streamline those processes.

One of the key benefits of Aircall is its ability to seamlessly integrate with other software that your business might already be using, like CRM systems. This means that call information, customer details, and other important data can be accessed and updated in real time, all within one platform. The setup is quite straightforward, meaning your team can start using it quickly without needing extensive training or technical knowledge.

Aircall offers features such as call routing, which ensures that calls go to the right person, and voicemail, so no important messages are missed. The software also provides analytics that help you understand call volumes, durations, and other metrics. This can be especially useful for managers who want to keep track of their team's performance and efficiency.

Another advantage of Aircall is its flexibility. Teams can make and receive calls from anywhere, whether they are in the office, working from home, or on the go. This is particularly helpful in today's work environment, where remote work is becoming more common.

Moreover, Aircall supports international phone numbers, making it easier for businesses to expand globally. The software is designed to grow with your business, scaling up as your needs evolve.

In summary, Aircall is a practical solution for businesses looking to improve their phone communication systems. It's easy to set up, integrates well with other software, and offers features that can help improve efficiency and customer satisfaction. Whether you're a small start-up or a large company, Aircall can make managing calls simpler and more effective.

Pros and Cons

Pros

  • Call tracking
  • User-friendly UI
  • Good integrations
  • Easy setup
  • Scalable solution

Cons

  • Limited support
  • Expensive plans
  • Audio quality issues
  • Limited features
  • Occasional bugs

Reviews

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