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800.com

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Company Overview

About 800.com

800.com Details

What SIA Thinks

800.com is a cloud-based platform designed to simplify and enhance your business's communication needs. It offers toll-free numbers and a suite of features to manage calls and messages efficiently. Whether you're a small startup or a growing enterprise, 800.com provides a flexible system that scales with you.

One of the key aspects of 800.com is its ease of use. You can select toll-free numbers that are easy to remember, which helps in creating a professional image for your business. The setup process is straightforward, and you can start receiving calls almost immediately. There's no need for complicated hardware; everything operates through your internet connection, making it accessible from anywhere.

800.com also streamlines how you handle calls. You can set up call forwarding, route calls to different departments, or even use a virtual receptionist to greet and direct your customers. This ensures that all calls are managed efficiently, providing a better experience for your clients and customers.

Text messaging is another feature that 800.com incorporates into its platform. You can send and receive texts using your toll-free number, allowing for another layer of communication with your customers. This feature is particularly useful for sending appointment reminders, promotional messages, or customer service inquiries.

The analytics and reporting tools available through 800.com offer valuable insights into your call activities. These tools help you understand call patterns, monitor performance, and make informed decisions based on real data. With these insights, you can improve your customer service and streamline your operations.

Support is also a crucial part of what 800.com offers. Their customer service team is available to help you with any issues or questions you might have, ensuring your experience is smooth and hassle-free.

In essence, 800.com is a practical, user-friendly solution for managing business communications. It offers toll-free numbers, SMS capabilities, and advanced call management features all in one place, making it easier for your business to connect with customers and thrive.

Pros and Cons

Pros

  • Time saving
  • Reliable service
  • Affordable pricing
  • User friendly
  • Quick setup

Cons

  • Limited features
  • No mobile app
  • Small team
  • Basic analytics
  • Feature updates slow

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