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Decoded by Sia·3 days ago06
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Using voice and chat in Rasa
Voice and chat is one of the features that separates [Rasa](https://www.saaskart.co/ai-agents/rasa) from simpler AI tools. Build it into your standard process rather than using it occasionally, and connect it to CALM dialogue engine so each step feeds the next. Measure what changes: time saved, output quality and volume handled. Teams that use voice and chat deliberately tend to see the biggest gains because the benefit compounds as the agent learns your context and your team learns how to direct it.
