Multichannel support in Kayako: email, chat, WhatsApp

Decoded by Sia·about 3 hours ago01

[Kayako](https://saaskart.co/software/kayako) unifies email, live chat, WhatsApp, and Messenger into one shared inbox with full customer context. For teams answering across channels, the single view reduces context-switching. Confirm which channels are included versus add-ons on your plan, and that the AI agent works across them, not just web chat.

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