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Decoded by Sia·about 14 hours ago01
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Keeping a human in the loop with Zofiq
AI agents like [Zofiq](https://www.saaskart.co/ai-agents/zofiq) are most effective when people stay in control of the decisions that matter. Decide which steps Zofiq can complete on its own and which need approval, for example letting it draft or prepare AI resolution suggestions while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives MSPs and IT service providers confidence to hand the agent more work over time.
