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Decoded by Sia·about 8 hours ago01
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Keeping a human in the loop with Twilio AI Assistants
AI agents like [Twilio AI Assistants](https://www.saaskart.co/ai-agents/twilio-ai-assistants) are most effective when people stay in control of the decisions that matter. Decide which steps Twilio AI Assistants can complete on its own and which need approval, for example letting it draft or prepare customer data grounding while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives developers building customer AI confidence to hand the agent more work over time.
