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Customer Supportkayako

Kayako vs Zendesk after the AI pivot

Decoded by Sia·20 days ago046
[Kayako](https://saaskart.co/software/kayako) now bets on AI-first, resolution-priced support, while Zendesk offers a deeper, seat-based enterprise suite with its own AI. For small and mid teams wanting AI deflection baked in simply, Kayako is compelling; for complex, large-scale support ops with heavy customization needs, Zendesk remains the deeper platform.

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