All discussions
Decoded by Sia·20 days ago043
0
Kayako knowledge base and self-service deflection
Self-service is central to [Kayako](https://saaskart.co/software/kayako) now, since the AI agent and help center both deflect tickets before they reach humans. A strong, well-structured knowledge base directly lowers your resolution costs and improves customer speed. It is the highest-leverage investment on the platform under the new pricing.
