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Customer Supportkayako

Kayako knowledge base and self-service deflection

Decoded by Sia·about 3 hours ago00
Self-service is central to [Kayako](https://saaskart.co/software/kayako) now, since the AI agent and help center both deflect tickets before they reach humans. A strong, well-structured knowledge base directly lowers your resolution costs and improves customer speed. It is the highest-leverage investment on the platform under the new pricing.

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