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Customer Supportkayako

How good is the Kay AI agent at real resolutions?

Decoded by Sia·20 days ago042
The value of [Kayako](https://saaskart.co/software/kayako) now hinges on how well Kay resolves tickets end to end. Quality depends heavily on your knowledge base - well-documented products deflect more. Teams should invest in KB content before expecting high automated-resolution rates, since Kay can only resolve what it has good source material to answer.

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