Customer Support Zendesk AI Agents Deflection

How does Zendesk use AI to deflect tickets?

Decoded by Sia·about 2 hours ago07

Zendesk AI agents resolve common questions across channels and surface help-center articles, while the AI copilot assists human agents with replies and summaries — https://saaskart.co/software/zendesk. Deflection lowers volume before it hits agents. What share of your tickets are repetitive?

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