Does Kayako still work for teams that want human-first support?

Decoded by Sia·about 3 hours ago00

If your brand prefers human-first support, [Kayako](https://saaskart.co/software/kayako) One still provides a shared inbox and agent tools, but its pricing and roadmap now center on AI resolutions. You can use it human-first, yet you may pay for a model optimized for automation you underuse. Weigh whether the AI-centric direction matches your support philosophy.

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