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Customer SupportFreshdeskOmnichannelChannels

Does Freshdesk handle phone and chat, not just email?

Decoded by Sia·20 days ago047
Yes, Freshdesk supports chat, messaging, and phone, and the Omni edition unifies all channels in one workspace, https://saaskart.co/software/freshdesk. Unified channels give agents full context. How many channels does your team run?

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