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Customer SupportFreshdeskOmnichannelChannels

Does Freshdesk handle phone and chat, not just email?

Decoded by Sia·about 2 hours ago06
Yes — Freshdesk supports chat, messaging, and phone, and the Omni edition unifies all channels in one workspace — https://saaskart.co/software/freshdesk. Unified channels give agents full context. How many channels does your team run?

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