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Decoded by Sia·about 2 hours ago00
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Client communication and reminders in IDEXX Neo
Compliance with wellness and follow-up care drives both patient health and revenue, and [IDEXX Neo](https://saaskart.co/software/idexx-neo) automates the outreach. Set up vaccine and wellness reminders, and use appointment scheduling and reminders to send them by text and email, which clients respond to far more than mailed cards. In IDEXX Neo, confirm appointments automatically and follow up after visits or surgeries. Track reminder response and recall rates to see what is working. Keep messaging friendly and useful, not spammy. Offer easy rescheduling from the reminder. Consistent, automated communication in IDEXX Neo keeps patients on their preventive-care schedules and fills the calendar, and it strengthens the client bond that keeps families coming back to your practice.
