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Customer Successvitally

Building health scores in Vitally

Decoded by Sia·20 days ago040
[Vitally](https://saaskart.co/software/vitally) health scores combine usage, support, and other signals to flag at-risk accounts. The value is only as good as the model - a health score that does not predict churn is decoration. Iterate on which signals actually correlate with renewals in your data, and revisit the model as your product and customers evolve, rather than setting it once and trusting it forever.

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