8x8 Contact Center vs Intermedia Contact Center (formerly Telax) vs Vonage Contact Center (formerly NewVoiceMedia)

8x8 Contact Center

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Intermedia Contact Center (formerly Telax)

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Vonage Contact Center (formerly NewVoiceMedia)

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Description

8x8 Contact Center

8x8 Contact Center

8x8 Contact Center is designed to streamline your customer service operations while keeping things simple and effective. If you're looking to enhance how you interact with your customers, 8x8 Contact ... Read More
Intermedia Contact Center (formerly Telax)

Intermedia Contact Center (formerly Telax)

Intermedia Contact Center, previously known as Telax, is a robust software solution designed to streamline and optimize customer communication for businesses of all sizes. Catering to diverse industri... Read More
Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center, previously known as NewVoiceMedia, is an intuitive cloud-based solution designed to enhance communication between businesses and their customers. It's aimed at helping companies... Read More

Contact Info

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Features

Security and Compliance

Data Encryption
Compliance Standards

Analytics and Reporting

Real-Time Analytics
Custom Reports

Integration Capabilities

CRM Integration
Third-Party Apps

Omnichannel Support

Unified Agent Interface
Multichannel Messaging

AI and Automation

Automated Workflows
Virtual Agents

Integration Capabilities

CRM Integration
Business Tools Compatibility

Comprehensive Analytics

Detailed Reports
Real-Time Monitoring

Multi-Channel Communication

Email Support
Chat Services
Voice Calls

Agent Support

Skill-Based Routing
Training and Coaching Tools

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Pricing

8x8 Contact Center logo

Pricing Not Available

Intermedia Contact Center (formerly Telax) logo

Pricing Not Available

Vonage Contact Center (formerly NewVoiceMedia) logo

Pricing Not Available

Metrics History

Metrics History

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