Freshservice vs SupportBee
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
SupportBee
SupportBee is a straightforward tool designed to help businesses manage customer support emails more efficiently. If you've been feeling bogged down by the volume of emails hitting your inbox and stru... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2010
+1 800-234-5678
Not Available
United States
http://www.linkedin.com/company/supportbee
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Ticket Management
Ticket Prioritization
Email Integration
Ticket Assignment
Reporting and Analytics
Customer Feedback
Performance Metrics
Customer Communication
Customizable Email Templates
Canned Responses
Collaboration Tools
Internal Comments
Shared Inboxes
Integrations
Third-party Integrations
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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