Freshservice vs Richpanel vs Sendbird
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Richpanel
Richpanel is a customer support platform designed for modern service teams. Whether you are an emerging startup or an established business, Richpanel offers a practical solution to enhance your custom... Read More
Sendbird
Sendbird is a dynamic communication platform designed to help businesses connect with their users directly through chat, voice, and video. Whether you run a growing startup or a well-established enter... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2019
+1 415-498-1118
Not Available
United States
http://www.linkedin.com/company/richpanel
Year founded :
2013
+1 650-521-3911
Not Available
United States
http://www.linkedin.com/company/sendbird
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
User Insights
Customer Profiles
Analytics
Customization Options
Personalized Templates
Configurable Workflows
Customer Support Management
Unified Inbox
Automated Responses
Team Collaboration
Assignment Rules
Shared Notes
Integration Capabilities
API Access
Third-Party Apps
Real-Time Chat
Group Conversations
1:1 Messaging
Unread Message Count
User Management
User Blocking
Online Presence
User Profiles
Customization
Theming
Custom Emojis
Notifications
In-App Alerts
Push Notifications
Media Sharing
Image Uploads
File Attachments
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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