SAP Service Cloud vs Freshservice vs Gallabox

SAP Service Cloud

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Freshservice

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Gallabox

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Description

SAP Service Cloud

SAP Service Cloud

SAP Service Cloud is designed to make customer service simpler, more effective, and efficient for your business. It’s a comprehensive software solution that helps your customer support team manage inq... Read More
Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Gallabox

Gallabox

Gallabox is a software solution designed to help businesses improve communication with their customers through a simple and effective platform. It's all about making customer interactions and task man... Read More

Contact Info

Year founded :

2002

Not Available

Not Available

Switzerland

http://www.linkedin.com/company/-coresystems

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2020

+91 99400 28904

Not Available

India

http://www.linkedin.com/company/gallabox

Features

Customer Interaction Tracking

Activity Monitoring
Unified Customer View
Interaction History

Analytics and Reporting

Real-Time Insights
Performance Metrics
Custom Reports

Service Request Management

Prioritization and Assignment
Automated Ticket Creation
Progress Tracking

Omnichannel Support

Personalized Responses
Multiple Communication Channels
Seamless Integration

Knowledge Base

Centralized Information
Regular Updates
Search Functionality

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Team Collaboration

Shared Workspaces
Task Management

Analytics and Reporting

Custom Reports
Real-Time Analytics

Customer Experience Management

Personalized Messaging
Unified Inbox

Automation Tools

Chatbot Integration
Workflow Automation

Pricing

SAP Service Cloud logo

Pricing Not Available

Freshservice logo

Pricing Not Available

Gallabox logo

Pricing Not Available

Metrics History

Metrics History

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