Freshservice vs RichCall
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
RichCall
RichCall brings a seamless, efficient, and personalized customer support experience directly to your SaaS platform. Imagine a service where your customers can get the help they need through live video... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2017
Not Available
Not Available
South Korea
Not Available
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Real-Time Video Calls
High-Quality Video
Instant Connection
Co-Browsing
Interactive Assistance
Enhanced Customer Support
Screen Sharing
Clear Demonstrations
Easy Collaboration
File Sharing
Quick Transfer
Secure Sharing
Integration Capabilities
Seamless Connectivity
Customizable API
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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