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Retently vs Viable: Which Customer Feedback Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Retently
Retently
Rating
,
Reviews
0
From
Custom

in Customer Feedback

Viable
Viable
Rating
,
Reviews
0
From
Custom

in Customer Feedback

Jump to scorecard Ask SIA

The Short Answer

Retently vs Viable, in 15 seconds

Choose Retently if…

  • You prefer Retently's approach and ecosystem

Choose Viable if…

  • You prefer Viable's approach and ecosystem

Head-to-Head Scorecard

How Retently and Viable score

It's evenly matched, each leads on 0 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Retently
    No reviews
    Viable
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Retently
    0
    Viable
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    Retently
    Custom
    Viable
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Even
    Retently
    Free trial
    Viable
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    Retently
    6
    Viable
    6

  • Features

    Number of listed product capabilities

    Even
    Retently
    0
    Viable
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Even
    Retently
    ,
    Viable
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Retently
    2
    Viable
    2

  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    Retently
    4
    Viable
    4

Feature Comparison

Retently vs Viable feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Retently
Viable
Overview
User rating
,
,
Pricing model
Quote-based
Quote-based
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
,
,
AI features
,
,
Integrations & API
Integrations
ZendeskIntercomGongSalesforceSlackJira
ZendeskIntercomGongSalesforceSlackJira
Public API
Platforms
Deployment
CloudSaaS
CloudSaaS
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2GDPR
SOC 2GDPR
Vendor
Company
,
,
Verified
Founded
2014
2020
Headquarters
Chisinau, Moldova
San Francisco, California, USA

Pricing Comparison

Retently vs Viable pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Retently

Custom to start
ProfessionalCustom
  • Integrations
  • NPS, CSAT and CES surveys
  • automated survey campaigns
  • Standard support
EnterpriseCustom
  • Advanced security and controls
  • topic and sentiment tagging
  • Dedicated support and onboarding
  • Everything in Professional

Viable

Custom to start
ProfessionalCustom
  • Analytics and reporting
  • Standard support
  • Integrations
  • GPT-powered feedback analysis
EnterpriseCustom
  • integrations
  • Everything in Professional
  • Advanced security and controls
  • question answering

Total cost of ownership factors

Free planRetently Viable
Free trial to evaluateRetently Viable
Transparent published pricingRetently Viable
Public API (build vs. buy add-ons)Retently Viable

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Retently vs Viable: strengths and trade-offs

Retently

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Viable

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use Retently vs Viable?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Either

Either connects to more tools for multi-client workflows.

Enterprises

Either

Either leads on compliance and breadth for complex needs.

Ecommerce

Either

Either integrates with more of the commerce stack.

SaaS companies

Either

Either is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (6)

ZendeskIntercomGongSalesforceSlackJira

Only in Retently (0)

Only in Viable (0)

Keep Exploring

Other alternatives worth considering

Similar customer feedback products buyers compare alongside Retently and Viable.

BuildBetter

BuildBetter

Custom
Chattermill

Chattermill

Custom
Enterpret

Enterpret

Custom
Thematic

Thematic

Custom
Unwrap

Unwrap

Custom
Kraftful

Kraftful

Custom
More Retently alternatives →More Viable alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Retently and Viable against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Retently vs Viable, Frequently Asked Questions

What is the difference between Retently and Viable?

Retently and Viable are both Customer Feedback solutions. Retently is rated 0.0/5 by 0 users, while Viable is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Retently or Viable?

Based on user ratings, Retently scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Retently or Viable?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Retently or Viable have a free plan?

Neither Retently nor Viable currently offers a free plan, but Retently provides a free trial.

Can I switch from Retently to Viable?

Switching between Retently and Viable is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Retently vs Viable?

Retently is best suited for teams that prioritise enterprise features. Viable works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Retently vs Viable

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Either

It's a tie leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Either

Comparable AI capabilities on both sides.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Retently and Viable?

Visit Retently Visit Viable Ask SIA
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