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Retently vs Thematic: Which Customer Feedback Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Retently
Retently
Rating
,
Reviews
0
From
Custom

in Customer Feedback

Thematic
Thematic
Leads 2/9
Rating
,
Reviews
0
From
Custom
Jump to scorecard Ask SIA

The Short Answer

Retently vs Thematic, in 15 seconds

Choose Retently if…

  • You prefer Retently's approach and ecosystem

Choose Thematic if…

  • You want deeper AI and automation features
  • You need the broader feature set

Head-to-Head Scorecard

How Retently and Thematic score

Thematic leads on 2 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Retently
    No reviews
    Thematic
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Retently
    0
    Thematic
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    Retently
    Custom
    Thematic
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Even
    Retently
    Free trial
    Thematic
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    Retently
    6
    Thematic
    6

  • Features

    Number of listed product capabilities

    Thematic
    Retently
    0
    Thematic
    6

  • AI Features

    Capabilities mentioning AI, automation or ML

    Thematic
    Retently
    ,
    Thematic
    1

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Retently
    2
    Thematic
    2

  • Platforms & Deployment

    Supported platforms and deployment options

    Retently
    Retently
    4
    Thematic
    3

Feature Comparison

Retently vs Thematic feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Retently
Thematic
Overview
User rating
,
,
Pricing model
Quote-based
QUOTE_BASED
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
,
AI feedback analyticsTheme & sentiment detectionNPS driver analysisDashboards & reportingMulti-source feedbackCustomer intelligence
AI features
,
AI feedback analytics
Integrations & API
Integrations
ZendeskIntercomGongSalesforceSlackJira
QualtricsZendeskSalesforceSurveyMonkeySlackTableau
Public API
Platforms
Deployment
CloudSaaS
Cloud
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2GDPR
SOC 2 Type IIGDPR
Vendor
Company
,
,
Verified
Founded
2014
2015
Headquarters
Chisinau, Moldova
Auckland, New Zealand

Pricing Comparison

Retently vs Thematic pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Retently

Custom to start
ProfessionalCustom
  • Integrations
  • NPS, CSAT and CES surveys
  • automated survey campaigns
  • Standard support
EnterpriseCustom
  • Advanced security and controls
  • topic and sentiment tagging
  • Dedicated support and onboarding
  • Everything in Professional

Thematic

Custom to start
ThematicCustom
  • AI feedback analytics
  • Theme & sentiment detection
  • NPS driver analysis
  • Dashboards & integrations

Total cost of ownership factors

Free planRetently Thematic
Free trial to evaluateRetently Thematic
Transparent published pricingRetently Thematic
Public API (build vs. buy add-ons)Retently Thematic

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Retently vs Thematic: strengths and trade-offs

Retently

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Thematic

Pros

  • Free trial offered
  • Compliance: SOC 2 Type II, GDPR
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use Retently vs Thematic?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Thematic

Thematic connects to more tools for multi-client workflows.

Enterprises

Thematic

Thematic leads on compliance and breadth for complex needs.

Ecommerce

Thematic

Thematic integrates with more of the commerce stack.

SaaS companies

Thematic

Thematic is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (3)

ZendeskSalesforceSlack

Only in Retently (3)

IntercomGongJira

Only in Thematic (3)

QualtricsSurveyMonkeyTableau

Keep Exploring

Other alternatives worth considering

Similar customer feedback products buyers compare alongside Retently and Thematic.

Unwrap

Unwrap

Custom
Viable

Viable

Custom
Kraftful

Kraftful

Custom
Enterpret

Enterpret

Custom
More Retently alternatives →More Thematic alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Retently and Thematic against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Retently vs Thematic, Frequently Asked Questions

What is the difference between Retently and Thematic?

Retently and Thematic are both Customer Feedback solutions. Retently is rated 0.0/5 by 0 users, while Thematic is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Retently or Thematic?

Based on user ratings, Retently scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Retently or Thematic?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Retently or Thematic have a free plan?

Neither Retently nor Thematic currently offers a free plan, but Retently provides a free trial.

Can I switch from Retently to Thematic?

Switching between Retently and Thematic is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Retently vs Thematic?

Retently is best suited for teams that prioritise enterprise features. Thematic works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Retently vs Thematic

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Thematic

Thematic leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Thematic

Thematic ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Retently and Thematic?

Visit Retently Visit Thematic Ask SIA
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