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Kraftful vs Retently: Which Customer Feedback Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Kraftful
Kraftful
Rating
,
Reviews
0
From
Custom

in Customer Feedback

Retently
Retently
Rating
,
Reviews
0
From
Custom

in Customer Feedback

Jump to scorecard Ask SIA

The Short Answer

Kraftful vs Retently, in 15 seconds

Choose Kraftful if…

  • You prefer Kraftful's approach and ecosystem

Choose Retently if…

  • You prefer Retently's approach and ecosystem

Head-to-Head Scorecard

How Kraftful and Retently score

It's evenly matched, each leads on 0 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Kraftful
    No reviews
    Retently
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Kraftful
    0
    Retently
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    Kraftful
    Custom
    Retently
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Even
    Kraftful
    Free trial
    Retently
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    Kraftful
    6
    Retently
    6

  • Features

    Number of listed product capabilities

    Even
    Kraftful
    0
    Retently
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Even
    Kraftful
    ,
    Retently
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Kraftful
    2
    Retently
    2

  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    Kraftful
    4
    Retently
    4

Feature Comparison

Kraftful vs Retently feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Kraftful
Retently
Overview
User rating
,
,
Pricing model
Quote-based
Quote-based
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
,
,
AI features
,
,
Integrations & API
Integrations
ZendeskIntercomGongSalesforceSlackJira
ZendeskIntercomGongSalesforceSlackJira
Public API
Platforms
Deployment
CloudSaaS
CloudSaaS
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2GDPR
SOC 2GDPR
Vendor
Company
,
,
Verified
Founded
2022
2014
Headquarters
San Francisco, California, USA
Chisinau, Moldova

Pricing Comparison

Kraftful vs Retently pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Kraftful

Custom to start
ProfessionalCustom
  • Standard support
  • Analytics and reporting
  • AI-led user interviews
  • feedback analysis
EnterpriseCustom
  • Dedicated support and onboarding
  • Everything in Professional
  • feature request extraction
  • user stories

Retently

Custom to start
ProfessionalCustom
  • Integrations
  • NPS, CSAT and CES surveys
  • automated survey campaigns
  • Standard support
EnterpriseCustom
  • Advanced security and controls
  • topic and sentiment tagging
  • Dedicated support and onboarding
  • Everything in Professional

Total cost of ownership factors

Free planKraftful Retently
Free trial to evaluateKraftful Retently
Transparent published pricingKraftful Retently
Public API (build vs. buy add-ons)Kraftful Retently

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Kraftful vs Retently: strengths and trade-offs

Kraftful

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Retently

Pros

  • Free trial offered
  • Compliance: SOC 2, GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use Kraftful vs Retently?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Either

Either connects to more tools for multi-client workflows.

Enterprises

Either

Either leads on compliance and breadth for complex needs.

Ecommerce

Either

Either integrates with more of the commerce stack.

SaaS companies

Either

Either is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (6)

ZendeskIntercomGongSalesforceSlackJira

Only in Kraftful (0)

Only in Retently (0)

Keep Exploring

Other alternatives worth considering

Similar customer feedback products buyers compare alongside Kraftful and Retently.

Chattermill

Chattermill

Custom
Unwrap

Unwrap

Custom
Enterpret

Enterpret

Custom
Thematic

Thematic

Custom
Viable

Viable

Custom
More Kraftful alternatives →More Retently alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Kraftful and Retently against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Kraftful vs Retently, Frequently Asked Questions

What is the difference between Kraftful and Retently?

Kraftful and Retently are both Customer Feedback solutions. Kraftful is rated 0.0/5 by 0 users, while Retently is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Kraftful or Retently?

Based on user ratings, Kraftful scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Kraftful or Retently?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Kraftful or Retently have a free plan?

Neither Kraftful nor Retently currently offers a free plan, but Kraftful provides a free trial.

Can I switch from Kraftful to Retently?

Switching between Kraftful and Retently is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Kraftful vs Retently?

Kraftful is best suited for teams that prioritise enterprise features. Retently works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Kraftful vs Retently

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Either

It's a tie leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Either

Comparable AI capabilities on both sides.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Kraftful and Retently?

Visit Kraftful Visit Retently Ask SIA
Compare more alternatives →

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