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Cresta vs Parloa: Which Sales AI Agents Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Cresta
Cresta
Rating
,
Reviews
0
From
Custom

in Sales AI Agents

Parloa
Parloa
Leads 4/9
Rating
,
Reviews
0
From
Custom

in Contact Center

Jump to scorecard Ask SIA

The Short Answer

Cresta vs Parloa, in 15 seconds

Choose Cresta if…

  • You depend on a broad integration ecosystem
  • You have strict security & compliance needs

Choose Parloa if…

  • You want to trial before paying
  • You want deeper AI and automation features
  • You need the broader feature set

Head-to-Head Scorecard

How Cresta and Parloa score

Parloa leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Cresta
    No reviews
    Parloa
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Cresta
    0
    Parloa
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    Cresta
    Custom
    Parloa
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Parloa
    Cresta
    Paid only
    Parloa
    Free trial

  • Integrations

    Number of listed third-party integrations

    Cresta
    Cresta
    8
    Parloa
    6

  • Features

    Number of listed product capabilities

    Parloa
    Cresta
    6
    Parloa
    8

  • AI Features

    Capabilities mentioning AI, automation or ML

    Parloa
    Cresta
    1
    Parloa
    6

  • Security & Compliance

    Number of listed compliance certifications

    Cresta
    Cresta
    4
    Parloa
    3

  • Platforms & Deployment

    Supported platforms and deployment options

    Parloa
    Cresta
    3
    Parloa
    4

Feature Comparison

Cresta vs Parloa feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Cresta
Parloa
Overview
User rating
,
,
Pricing model
QUOTE_BASED
Quote-based
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
AI AgentAgent AssistConversation IntelligenceKnowledge AgentQuality ManagementMultilingual support
AI voice agentsContact center automationNatural conversationsEnterprise-grade reliabilityCall automationContact center AI+2
AI features
AI Agent
AI voice agentsContact center automationCall automationContact center AIConversational AICustomer service AI
Integrations & API
Integrations
SalesforceNICEGenesysAmazon ConnectTwilioCisco+2
SalesforceSlackAPIsEHR/CRMMicrosoft 365Zapier
Public API
Platforms
Deployment
Cloud
CloudSaaS
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2HIPAAGDPRISO 27001
SOC 2HIPAAGDPR
Vendor
Company
,
,
Verified
Founded
2017
2018
Headquarters
Sunnyvale, California, USA
Berlin, Germany

Pricing Comparison

Cresta vs Parloa pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Cresta

Custom to start
EnterpriseCustom
  • Custom pricing
  • AI Agent, Agent Assist and Conversation Intelligence

Parloa

Custom to start
ProfessionalCustom
  • Standard support
  • Analytics and reporting
  • Integrations
  • AI voice agents
EnterpriseCustom
  • Advanced security and controls
  • Everything in Professional
  • Dedicated support and onboarding
  • natural conversations

Total cost of ownership factors

Free planCresta Parloa
Free trial to evaluateCresta Parloa
Transparent published pricingCresta Parloa
Public API (build vs. buy add-ons)Cresta Parloa

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Cresta vs Parloa: strengths and trade-offs

Cresta

Pros

  • Broad integration ecosystem (8)
  • Compliance: SOC 2, HIPAA, GDPR
  • Public API available

Cons

  • No free plan
  • No free trial
  • Pricing is quote-based (less transparent)

Parloa

Pros

  • Free trial offered
  • Compliance: SOC 2, HIPAA, GDPR
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)
  • Fewer native integrations than the alternative

Buyer Fit

Who should use Cresta vs Parloa?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Cresta

Cresta connects to more tools for multi-client workflows.

Enterprises

Cresta

Cresta leads on compliance and breadth for complex needs.

Ecommerce

Cresta

Cresta integrates with more of the commerce stack.

SaaS companies

Parloa

Parloa is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (1)

Salesforce

Only in Cresta (7)

NICEGenesysAmazon ConnectTwilioCiscoAvayaRingCentral

Only in Parloa (5)

SlackAPIsEHR/CRMMicrosoft 365Zapier

Keep Exploring

Other alternatives worth considering

Similar sales ai agents products buyers compare alongside Cresta and Parloa.

Cognigy

Cognigy

Custom
ElevenLabs

ElevenLabs

$6/mo
Murf

Murf

$19/mo
Play.ht

Play.ht

$31/mo
Resemble AI

Resemble AI

Custom
WellSaid Labs

WellSaid Labs

$44/mo
More Cresta alternatives →More Parloa alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Cresta and Parloa against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Cresta vs Parloa, Frequently Asked Questions

What is the difference between Cresta and Parloa?

Cresta and Parloa are both Sales AI Agents solutions. Cresta is rated 0.0/5 by 0 users, while Parloa is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Cresta or Parloa?

Based on user ratings, Cresta scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Cresta or Parloa?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Cresta or Parloa have a free plan?

Neither Cresta nor Parloa currently offers a free plan, but Parloa provides a free trial.

Can I switch from Cresta to Parloa?

Switching between Cresta and Parloa is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Cresta vs Parloa?

Cresta is best suited for teams that prioritise enterprise features. Parloa works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Cresta vs Parloa

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Cresta

Cresta leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Parloa

Parloa ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Cresta and Parloa?

Visit Cresta Visit Parloa Ask SIA
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