Amazon Connect vs Natterbox vs Vonage Contact Center (formerly NewVoiceMedia)

Amazon Connect

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Natterbox

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Vonage Contact Center (formerly NewVoiceMedia)

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Description

Amazon Connect

Amazon Connect

Amazon Connect is a cloud-based contact center service that helps businesses set up and manage customer support interactions with ease. Whether you're running a small startup or a large corporation, A... Read More
Natterbox

Natterbox

Natterbox is a cloud-based telephony solution designed to enhance and simplify your business communication. It operates entirely within Salesforce, making it a seamless addition to the tools your team... Read More
Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center, previously known as NewVoiceMedia, is an intuitive cloud-based solution designed to enhance communication between businesses and their customers. It's aimed at helping companies... Read More

Contact Info

Year founded :

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Year founded :

2010

+44 20 3510 0500

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United Kingdom

http://www.linkedin.com/company/natterbox-limited

Year founded :

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Features

Flexible Contact Routing

Skill-Based Routing
Dynamic Directories

Integrated Customer Experience

Multi-Channel Support
CRM Integration

Scalability and Flexibility

On-Demand Scaling
Remote Agent Support

Cost-Effective Solutions

Pay-As-You-Go
No Upfront Costs

Enhanced Security and Compliance

Secure Data Handling
Compliance Monitoring

Integrated Omni-Channel Support

Multi-Channel Communication
Unified Customer View

Advanced Analytics

Real-Time Metrics
Historical Reporting

Flexibility and Scalability

Dynamic Scaling
Flexible Call Routing

Easy Setup and Management

User-Friendly Interface
Quick Deployment

Security and Compliance

Compliance Certifications
Data Encryption

User Experience

Customization Options
Intuitive Interface

Integration

CRM Integration
Seamless Setup

Call Management

Call Recording
Smart Call Routing

Analytics and Reporting

Detailed Reports
Real-Time Analytics

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Pricing

Amazon Connect logo

Pricing Not Available

Natterbox logo

Pricing Not Available

Vonage Contact Center (formerly NewVoiceMedia) logo

Pricing Not Available

Metrics History

Metrics History

Comparing teamSize across companies

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