Microsoft Dynamics 365 Customer Service vs Richpanel
Description
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Richpanel
Richpanel is a customer support platform designed for modern service teams. Whether you are an emerging startup or an established business, Richpanel offers a practical solution to enhance your custom... Read More
Contact Info
Year founded :
2010
Not Available
Not Available
United Kingdom
http://www.linkedin.com/company/microsoft-dynamics-365-customer-service
Year founded :
2019
+1 415-498-1118
Not Available
United States
http://www.linkedin.com/company/richpanel
Features
Integrated Case Management
Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation
Omni-Channel Support
Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)
Customer Insights
Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View
Automation and AI
AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows
Knowledge Base
Article Creation and Management
Searchable Knowledge Library
Self-Service Portal
User Insights
Customer Profiles
Analytics
Customization Options
Personalized Templates
Configurable Workflows
Customer Support Management
Unified Inbox
Automated Responses
Team Collaboration
Assignment Rules
Shared Notes
Integration Capabilities
API Access
Third-Party Apps
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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