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Medallia Customer Experience vs SurveyMonkey: Which Survey Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.

Medallia Customer Experience
Medallia Customer Experience
Rating
—
Reviews
0
From
Custom
S
SurveyMonkey
Leads 4/9
Rating
—
Reviews
0
From
$30/mo

in Survey Software

Jump to scorecard Ask SIA

The Short Answer

Medallia Customer Experience vs SurveyMonkey, in 15 seconds

Choose Medallia Customer Experience if…

  • You prefer Medallia Customer Experience's approach and ecosystem

Choose SurveyMonkey if…

  • You want the lower entry price
  • You need a genuinely free plan
  • You want to trial before paying
  • You depend on a broad integration ecosystem

Head-to-Head Scorecard

How Medallia Customer Experience and SurveyMonkey score

SurveyMonkey leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Medallia
    No reviews
    SurveyMonkey
    No reviews

  • Review Volume

    Number of verified reviews — a proxy for adoption

    Even
    Medallia
    0
    SurveyMonkey
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    SurveyMonkey
    Medallia
    Custom
    SurveyMonkey
    $30/mo

  • Free Access

    Availability of a free plan and/or free trial

    SurveyMonkey
    Medallia
    Paid only
    SurveyMonkey
    Free plan + trial

  • Integrations

    Number of listed third-party integrations

    SurveyMonkey
    Medallia
    6
    SurveyMonkey
    10

  • Features

    Number of listed product capabilities

    SurveyMonkey
    Medallia
    6
    SurveyMonkey
    12

  • AI Features

    Capabilities mentioning AI, automation or ML

    Even
    Medallia
    1
    SurveyMonkey
    1

  • Security & Compliance

    Number of listed compliance certifications

    Even
    Medallia
    4
    SurveyMonkey
    4

  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    Medallia
    5
    SurveyMonkey
    5

Feature Comparison

Medallia Customer Experience vs SurveyMonkey feature breakdown

Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.

Medallia Customer Experience
SurveyMonkey
Overview
User rating
—
—
Pricing model
QUOTE_BASED
Per user / individual, subscription
Starting price
Custom
$30/mo
Free version
Free trial
Features
Key capabilities
Customer experience (CX)Employee experience (EX)Omnichannel feedbackAI text & sentiment analysisDashboards & alertsClosed-loop action
Survey and form builderTemplate librarySkip logic and branchingMultiple distribution channelsReal-time resultsCross-tabulation and filtering+6
AI features
AI text & sentiment analysis
AI survey generation
Integrations & API
Integrations
SalesforceServiceNowSlackAdobeZendeskMicrosoft Teams
SalesforceHubSpotSlackMicrosoft TeamsMailchimpMarketo+4
Public API
Platforms
Deployment
Cloud
CloudSaaS
Platforms
WebiOSAndroidAPI
WebiOSAndroid
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPRISO 27001HIPAA
SOC 2ISO 27001GDPRHIPAA
Vendor
Company
—
—
Verified
Founded
2001
—
Headquarters
San Francisco, California, USA
—

Pricing Comparison

Medallia Customer Experience vs SurveyMonkey pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Medallia Customer Experience

Custom to start
MedalliaCustom
  • Omnichannel feedback capture
  • AI text analytics
  • Role-based dashboards
  • Closed-loop workflows

SurveyMonkey

$30/mo to start
FreeFree
  • Unlimited surveys
  • 10 questions per survey
  • 25 responses per survey (viewable)
  • Templates
Team Advantage$30/month
  • Unlimited questions
  • Skip logic
  • Custom branding
  • Team collaboration
Team Premier$92/month
  • Everything in Advantage
  • Advanced analysis and cross-tab
  • Advanced logic and piping
  • Multilingual surveys
EnterpriseCustom
  • SSO and admin controls
  • HIPAA compliance
  • Advanced integrations
  • Dedicated support

Total cost of ownership factors

Free planMedallia SurveyMonkey
Free trial to evaluateMedallia SurveyMonkey
Transparent published pricingMedallia SurveyMonkey
Public API (build vs. buy add-ons)Medallia SurveyMonkey

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Medallia Customer Experience vs SurveyMonkey: strengths and trade-offs

Medallia Customer Experience

Pros

  • Compliance: SOC 2 Type II, GDPR, ISO 27001
  • Public API available

Cons

  • No free plan
  • No free trial
  • Pricing is quote-based (less transparent)
  • Fewer native integrations than the alternative

SurveyMonkey

Pros

  • Free plan available
  • Free trial offered
  • Broad integration ecosystem (10)
  • Compliance: SOC 2, ISO 27001, GDPR
  • Public API available

Cons

    Buyer Fit

    Who should use Medallia Customer Experience vs SurveyMonkey?

    Startups

    SurveyMonkey

    SurveyMonkey keeps early-stage costs lowest with its entry tier.

    Small businesses

    SurveyMonkey

    SurveyMonkey offers the most accessible pricing for lean teams.

    Agencies

    SurveyMonkey

    SurveyMonkey connects to more tools for multi-client workflows.

    Enterprises

    SurveyMonkey

    SurveyMonkey leads on compliance and breadth for complex needs.

    Ecommerce

    SurveyMonkey

    SurveyMonkey integrates with more of the commerce stack.

    SaaS companies

    SurveyMonkey

    SurveyMonkey is the more developer- and automation-friendly choice.

    Integration overlap

    Shared integrations (4)

    SalesforceSlackZendeskMicrosoft Teams

    Only in Medallia Customer Experience (2)

    ServiceNowAdobe

    Only in SurveyMonkey (6)

    HubSpotMailchimpMarketoZapierGoogle SheetsTableau

    Keep Exploring

    Other alternatives worth considering

    Similar survey software products buyers compare alongside Medallia Customer Experience and SurveyMonkey.

    Typeform

    Typeform

    $25/mo
    Jotform

    Jotform

    $34/mo
    Tally

    Tally

    $29/mo
    Q

    Qualtrics

    Custom
    More Medallia Customer Experience alternatives →More SurveyMonkey alternatives →

    Ask SIA which solution fits your business

    SIA, Saaskart's AI buying assistant, weighs Medallia Customer Experience and SurveyMonkey against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.

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    Medallia Customer Experience vs SurveyMonkey — Frequently Asked Questions

    What is the difference between Medallia Customer Experience and SurveyMonkey?

    Medallia Customer Experience and SurveyMonkey are both software solutions. Medallia Customer Experience is rated 0.0/5 by 0 users, while SurveyMonkey is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

    Which is better, Medallia Customer Experience or SurveyMonkey?

    Based on user ratings, Medallia Customer Experience scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

    Which is cheaper, Medallia Customer Experience or SurveyMonkey?

    SurveyMonkey is the more affordable option, starting at $30/month.

    Does Medallia Customer Experience or SurveyMonkey have a free plan?

    SurveyMonkey offers a free plan. Medallia Customer Experience does not have a free tier but does offer a free trial.

    Can I switch from Medallia Customer Experience to SurveyMonkey?

    Switching between Medallia Customer Experience and SurveyMonkey is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

    Who should use Medallia Customer Experience vs SurveyMonkey?

    Medallia Customer Experience is best suited for teams that prioritise enterprise features. SurveyMonkey works well for teams looking to start free and scale.

    Our Verdict

    The bottom line on Medallia Customer Experience vs SurveyMonkey

    Best Overall

    Either

    It's a tie balances user satisfaction and proven adoption.

    Best for Startups

    SurveyMonkey

    SurveyMonkey has the friendliest entry point for new teams.

    Best for Enterprise

    SurveyMonkey

    SurveyMonkey leads on compliance and feature breadth.

    Best Value

    SurveyMonkey

    SurveyMonkey delivers the lowest cost to get started.

    Best AI Features

    Either

    Comparable AI capabilities on both sides.

    Highest Rated

    Either

    Both earn equal user ratings.

    Ready to decide between Medallia Customer Experience and SurveyMonkey?

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