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Medallia Customer Experience vs Qualzy: Which Survey Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Medallia Customer Experience
Medallia Customer Experience
Leads 4/9
Rating
,
Reviews
0
From
Custom
Qualzy
Qualzy
Rating
,
Reviews
0
From
Custom

in Survey Software

Jump to scorecard Ask SIA

The Short Answer

Medallia Customer Experience vs Qualzy, in 15 seconds

Choose Medallia Customer Experience if…

  • You want deeper AI and automation features
  • You have strict security & compliance needs
  • You need the broader feature set

Choose Qualzy if…

  • You want to trial before paying

Head-to-Head Scorecard

How Medallia Customer Experience and Qualzy score

Medallia Customer Experience leads on 4 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    Medallia
    No reviews
    Qualzy
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    Medallia
    0
    Qualzy
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    Medallia
    Custom
    Qualzy
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Qualzy
    Medallia
    Paid only
    Qualzy
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    Medallia
    6
    Qualzy
    6

  • Features

    Number of listed product capabilities

    Medallia Customer Experience
    Medallia
    6
    Qualzy
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Medallia Customer Experience
    Medallia
    1
    Qualzy
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Medallia Customer Experience
    Medallia
    4
    Qualzy
    1

  • Platforms & Deployment

    Supported platforms and deployment options

    Medallia Customer Experience
    Medallia
    5
    Qualzy
    4

Feature Comparison

Medallia Customer Experience vs Qualzy feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

Medallia Customer Experience
Qualzy
Overview
User rating
,
,
Pricing model
QUOTE_BASED
Quote-based
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
Customer experience (CX)Employee experience (EX)Omnichannel feedbackAI text & sentiment analysisDashboards & alertsClosed-loop action
,
AI features
AI text & sentiment analysis
,
Integrations & API
Integrations
SalesforceServiceNowSlackAdobeZendeskMicrosoft Teams
ZoomExcelPowerPointQualtricsTableauREST APIs
Public API
Platforms
Deployment
Cloud
CloudSaaS
Platforms
WebiOSAndroidAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2 Type IIGDPRISO 27001HIPAA
GDPR
Vendor
Company
,
,
Verified
Founded
2001
2019
Headquarters
San Francisco, California, USA
Leeds, United Kingdom

Pricing Comparison

Medallia Customer Experience vs Qualzy pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

Medallia Customer Experience

Custom to start
MedalliaCustom
  • Omnichannel feedback capture
  • AI text analytics
  • Role-based dashboards
  • Closed-loop workflows

Qualzy

Custom to start
ProfessionalCustom
  • diary studies
  • online discussions
  • Standard support
  • Integrations
EnterpriseCustom
  • Advanced security and controls
  • video tasks
  • analysis
  • Everything in Professional

Total cost of ownership factors

Free planMedallia Qualzy
Free trial to evaluateMedallia Qualzy
Transparent published pricingMedallia Qualzy
Public API (build vs. buy add-ons)Medallia Qualzy

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

Medallia Customer Experience vs Qualzy: strengths and trade-offs

Medallia Customer Experience

Pros

  • Compliance: SOC 2 Type II, GDPR, ISO 27001
  • Stronger AI / automation features
  • Public API available

Cons

  • No free plan
  • No free trial
  • Pricing is quote-based (less transparent)

Qualzy

Pros

  • Free trial offered
  • Compliance: GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use Medallia Customer Experience vs Qualzy?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Medallia Customer Experience

Medallia Customer Experience connects to more tools for multi-client workflows.

Enterprises

Medallia Customer Experience

Medallia Customer Experience leads on compliance and breadth for complex needs.

Ecommerce

Medallia Customer Experience

Medallia Customer Experience integrates with more of the commerce stack.

SaaS companies

Medallia Customer Experience

Medallia Customer Experience is the more developer- and automation-friendly choice.

Integration overlap

Only in Medallia Customer Experience (6)

SalesforceServiceNowSlackAdobeZendeskMicrosoft Teams

Only in Qualzy (6)

ZoomExcelPowerPointQualtricsTableauREST APIs

Keep Exploring

Other alternatives worth considering

Similar survey software products buyers compare alongside Medallia Customer Experience and Qualzy.

Dynata

Dynata

Custom
Recollective

Recollective

Custom
Rival Technologies

Rival Technologies

Custom
Qualtrics

Qualtrics

Custom
SurveyMonkey

SurveyMonkey

$30/mo
More Medallia Customer Experience alternatives →More Qualzy alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs Medallia Customer Experience and Qualzy against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

Medallia Customer Experience vs Qualzy, Frequently Asked Questions

What is the difference between Medallia Customer Experience and Qualzy?

Medallia Customer Experience and Qualzy are both software solutions. Medallia Customer Experience is rated 0.0/5 by 0 users, while Qualzy is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, Medallia Customer Experience or Qualzy?

Based on user ratings, Medallia Customer Experience scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Medallia Customer Experience or Qualzy?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does Medallia Customer Experience or Qualzy have a free plan?

Neither Medallia Customer Experience nor Qualzy currently offers a free plan, but Qualzy provides a free trial.

Can I switch from Medallia Customer Experience to Qualzy?

Switching between Medallia Customer Experience and Qualzy is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use Medallia Customer Experience vs Qualzy?

Medallia Customer Experience is best suited for teams that prioritise enterprise features. Qualzy works well for teams needing advanced capabilities.

Our Verdict

The bottom line on Medallia Customer Experience vs Qualzy

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Medallia Customer Experience

Medallia Customer Experience leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Medallia Customer Experience

Medallia Customer Experience ships more AI and automation.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between Medallia Customer Experience and Qualzy?

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