Amazon Connect vs Maqsam vs Vonage Contact Center (formerly NewVoiceMedia)
Description
Amazon Connect
Amazon Connect is a cloud-based contact center service that helps businesses set up and manage customer support interactions with ease. Whether you're running a small startup or a large corporation, A... Read More
Maqsam
Maqsam is a user-friendly software solution designed to simplify and enhance your business communication needs. Built with businesses in mind, Maqsam aims to streamline your call center operations and... Read More
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center, previously known as NewVoiceMedia, is an intuitive cloud-based solution designed to enhance communication between businesses and their customers. It's aimed at helping companies... Read More
Contact Info
Year founded :
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Year founded :
2019
+32 85 91 21 76
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Saudi Arabia
http://www.linkedin.com/company/maqsamhq
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Features
Flexible Contact Routing
Skill-Based Routing
Dynamic Directories
Integrated Customer Experience
Multi-Channel Support
CRM Integration
Scalability and Flexibility
On-Demand Scaling
Remote Agent Support
Cost-Effective Solutions
Pay-As-You-Go
No Upfront Costs
Enhanced Security and Compliance
Secure Data Handling
Compliance Monitoring
Integrated Omni-Channel Support
Multi-Channel Communication
Unified Customer View
Advanced Analytics
Real-Time Metrics
Historical Reporting
Flexibility and Scalability
Dynamic Scaling
Flexible Call Routing
Easy Setup and Management
User-Friendly Interface
Quick Deployment
Security and Compliance
Compliance Certifications
Data Encryption
Agent Productivity Tools
Performance Tracking
Automated Workflows
Easy Call Management
Intuitive Dashboard
Smart Call Routing
Enhanced Communication
Multichannel Support
Real-time Transcription
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Pricing
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Metrics History
Metrics History
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