3CX vs LiveVox vs Sprinklr
Description
3CX
3CX is a software designed to modernize business communications, making them simpler and more efficient. Think of it as your new go-to tool for handling calls, video meetings, and even messaging—witho... Read More
LiveVox
LiveVox is a cloud-based contact center solution designed to make customer interactions easier and more efficient. It brings together various communication channels like voice, email, SMS, and web cha... Read More
Sprinklr
Sprinklr is a software platform designed to help businesses manage their social media presence and customer interactions more effectively. Imagine having all your social media accounts - like Facebook... Read More
Contact Info
Year founded :
Not Available
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Year founded :
2000
+1 415-671-6000
Not Available
United States
http://www.linkedin.com/company/livevox
Year founded :
Not Available
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http://www.linkedin.com/company/testingsprinklr
Features
Phone System
Voicemail to Email
Call Routing
Call Recording
Mobility
Mobile Apps
Softphone
Remote Work
Unified Communication
Video Conferencing
Instant Messaging
Integration with CRMs
Agent Experience
Skill-Based Routing
User-Friendly Interface
Training Tools
Compliance and Security
Regulatory Compliance
Data Security
Call Monitoring and Recording
Contact Center Management
Interactive Voice Response (IVR)
Omni-Channel Engagement
Automated Call Distribution (ACD)
Performance Analytics
Real-Time Dashboards
Historical Reporting
Customizable Reports
Unified Customer Experience Management
Quality Control
Omnichannel Engagement
Social Media Management
Content Scheduling
Social Monitoring
Customer Insights and Analytics
Sentiment Analysis
Performance Reporting
Pricing
Pricing Not Available
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Metrics History
Metrics History
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