Amazon Connect vs Intermedia Contact Center (formerly Telax) vs Super Receptionist

Amazon Connect

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Intermedia Contact Center (formerly Telax)

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Super Receptionist

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Description

Amazon Connect

Amazon Connect is a cloud-based contact center service that helps businesses set up and manage customer support interactions with ease. Whether you're running a small startup or a large corporation, A... Read More

Intermedia Contact Center (formerly Telax)

Intermedia Contact Center, previously known as Telax, is a robust software solution designed to streamline and optimize customer communication for businesses of all sizes. Catering to diverse industri... Read More

Super Receptionist

Super Receptionist is a user-friendly call management solution designed to simplify and enhance your business communications. It's especially built for businesses looking to streamline their call hand... Read More

Contact Info

Year founded :

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Year founded :

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Year founded :

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Features

Flexible Contact Routing

Skill-Based Routing

Dynamic Directories

Integrated Customer Experience

Multi-Channel Support

CRM Integration

Scalability and Flexibility

On-Demand Scaling

Remote Agent Support

Cost-Effective Solutions

Pay-As-You-Go

No Upfront Costs

Enhanced Security and Compliance

Secure Data Handling

Compliance Monitoring

Integrated Omni-Channel Support

Multi-Channel Communication

Unified Customer View

Advanced Analytics

Real-Time Metrics

Historical Reporting

Flexibility and Scalability

Dynamic Scaling

Flexible Call Routing

Easy Setup and Management

User-Friendly Interface

Quick Deployment

Security and Compliance

Compliance Certifications

Data Encryption

Integration Capabilities

CRM Integration

Business Tools Compatibility

Comprehensive Analytics

Detailed Reports

Real-Time Monitoring

Multi-Channel Communication

Email Support

Chat Services

Voice Calls

Agent Support

Skill-Based Routing

Training and Coaching Tools

Customer Insights

Call Analytics

Customer Feedback

Integration

CRM Integration

Third-party Apps

Flexibility

Remote Access

Scalable Solution

Call Management

Call Recording

Automatic Call Distribution

IVR System

Pricing

Pricing Not Available

Metrics History

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