Freshservice vs Helpwise vs Richpanel
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Helpwise
Helpwise is an intuitive software designed to simplify your team's communications, making managing emails and messages a breeze. With Helpwise, you get a shared inbox solution that enables your team t... Read More
Richpanel
Richpanel is a customer support platform designed for modern service teams. Whether you are an emerging startup or an established business, Richpanel offers a practical solution to enhance your custom... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2015
Not Available
Not Available
Hong Kong
http://www.linkedin.com/company/helpwise
Year founded :
2019
+1 415-498-1118
Not Available
United States
http://www.linkedin.com/company/richpanel
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Centralized Communication
Quick Response Templates
Email, SMS, and Social Media in One Place
Unified Customer View
Integration with Existing Tools
Connect with Third-Party Apps
API Access
CRM and Helpdesk Integrations
Automation and Productivity
Task Management
Automated Workflows
Collaborative Drafts
Shared Team Inboxes
Internal Notes and Mentions
Collaborate with Your Team
Assign Conversations Easily
User Insights
Customer Profiles
Analytics
Customization Options
Personalized Templates
Configurable Workflows
Customer Support Management
Unified Inbox
Automated Responses
Team Collaboration
Assignment Rules
Shared Notes
Integration Capabilities
API Access
Third-Party Apps
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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