Freshservice vs Helpshift vs Higher Logic Vanilla

Freshservice

Visit

Helpshift

Visit

Higher Logic Vanilla

Visit

Description

Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Helpshift

Helpshift

If you're looking to improve the way your business handles customer support, Helpshift might be what you need. Helpshift is a platform designed to streamline and enhance mobile and digital customer se... Read More
Higher Logic Vanilla

Higher Logic Vanilla

Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More

Contact Info

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2011

+1 800-245-9165

Not Available

United States

http://www.linkedin.com/company/helpshift

Year founded :

2007

+1 866-845-0815

Not Available

United States

http://www.linkedin.com/company/vanilla-forums-inc

Features

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Omnichannel Messaging

Unified Inbox
Multi-Platform Support

Self-Service Options

Knowledge Base
In-App FAQs

Customer Experience Insights

Customer Feedback
Performance Analytics

Customer Support Automation

Automated Ticketing
AI-Powered Chatbots

Community Building

Discussion Forums
User Profiles

Moderation Tools

Role Management
Content Monitoring

Integration Capabilities

API Access
Third-Party Apps

Customization Options

Theme Selection
Custom Branding

Engagement Analysis

Sentiment Analysis
Activity Reports

Pricing

Freshservice logo

Pricing Not Available

Helpshift logo

Pricing Not Available

Higher Logic Vanilla logo

Pricing Not Available

Metrics History

Metrics History

Comparing teamSize across companies

Trending data for teamSize
Showing teamSize for all companies over Max