Freshservice vs Helpshift vs Masterstroke
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Helpshift
If you're looking to improve the way your business handles customer support, Helpshift might be what you need. Helpshift is a platform designed to streamline and enhance mobile and digital customer se... Read More
Masterstroke
Masterstroke is designed to streamline your business processes with intelligent, user-friendly solutions. Our software aims to make daily operations simpler and more efficient, whether you're managing... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2011
+1 800-245-9165
Not Available
United States
http://www.linkedin.com/company/helpshift
Year founded :
2021
Not Available
Not Available
Australia
http://www.linkedin.com/company/masterstrokeconsulting
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Omnichannel Messaging
Unified Inbox
Multi-Platform Support
Self-Service Options
Knowledge Base
In-App FAQs
Customer Experience Insights
Customer Feedback
Performance Analytics
Customer Support Automation
Automated Ticketing
AI-Powered Chatbots
Analytics and Reporting
Custom Reports
Dashboard Overview
Project Management
Project Timelines
Task Tracking
User Management
User Roles and Permissions
Single Sign-On (SSO)
Collaboration Tools
Real-Time Editing
Integrated Chat
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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