Heartbeat vs Loom: Which Collaboration Tools Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.
The Short Answer
Heartbeat vs Loom, in 15 seconds
Choose Heartbeat if…
- You prefer Heartbeat's approach and ecosystem
Choose Loom if…
- You want the lower entry price
- You need a genuinely free plan
- You depend on a broad integration ecosystem
- You want deeper AI and automation features
Head-to-Head Scorecard
How Heartbeat and Loom score
Loom leads on 6 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
HeartbeatNo reviewsLoomNo reviews - Even
Review Volume
Number of verified reviews, a proxy for adoption
Heartbeat0Loom0 - Loom
Entry Pricing
Lowest published starting price (free plan = lowest)
HeartbeatCustomLoom$13/mo - Loom
Free Access
Availability of a free plan and/or free trial
HeartbeatFree trialLoomFree plan + trial - Loom
Integrations
Number of listed third-party integrations
Heartbeat6Loom8 - Loom
Features
Number of listed product capabilities
Heartbeat0Loom11 - Loom
AI Features
Capabilities mentioning AI, automation or ML
Heartbeat,Loom2 - Even
Security & Compliance
Number of listed compliance certifications
Heartbeat2Loom2 - Loom
Platforms & Deployment
Supported platforms and deployment options
Heartbeat4Loom6
Feature Comparison
Heartbeat vs Loom feature breakdown
Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.
Heartbeat
LoomPricing Comparison
Heartbeat vs Loom pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Heartbeat
Custom to start- Analytics and reporting
- Standard support
- courses
- threads and chat
- events
- Advanced security and controls
- Everything in Professional
- Dedicated support and onboarding
Loom
$13/mo to start- 25 videos/member
- 5-min recording cap
- Screen + camera recording
- Transcripts (50+ languages)
- Unlimited videos & length
- Custom branding
- Engagement insights
- Privacy controls
- Everything in Business
- AI titles & summaries
- Auto chapters
- Filler-word & silence removal
- SSO & SCIM
- Advanced admin & security
- Salesforce integration
- Dedicated support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Heartbeat vs Loom: strengths and trade-offs
Heartbeat
Pros
- Free trial offered
- Compliance: SOC 2, GDPR
- Public API available
Cons
- No free plan
- Pricing is quote-based (less transparent)
- Fewer native integrations than the alternative
Loom
Pros
- Free plan available
- Free trial offered
- Broad integration ecosystem (8)
- Compliance: SOC 2 Type II, GDPR
- Stronger AI / automation features
- Public API available
Cons
Buyer Fit
Who should use Heartbeat vs Loom?
Startups
Loom
Loom keeps early-stage costs lowest with its entry tier.
Small businesses
Loom
Loom offers the most accessible pricing for lean teams.
Agencies
Loom
Loom connects to more tools for multi-client workflows.
Enterprises
Loom
Loom leads on compliance and breadth for complex needs.
Ecommerce
Loom
Loom integrates with more of the commerce stack.
SaaS companies
Loom
Loom is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (3)
Only in Heartbeat (3)
Only in Loom (5)
Keep Exploring
Other alternatives worth considering
Similar collaboration tools products buyers compare alongside Heartbeat and Loom.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Heartbeat and Loom against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationHeartbeat vs Loom, Frequently Asked Questions
What is the difference between Heartbeat and Loom?
Heartbeat and Loom are both Collaboration Tools solutions. Heartbeat is rated 0.0/5 by 0 users, while Loom is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Heartbeat or Loom?
Based on user ratings, Heartbeat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Heartbeat or Loom?
Loom is the more affordable option, starting at $13/month.
Does Heartbeat or Loom have a free plan?
Loom offers a free plan. Heartbeat does not have a free tier but does offer a free trial.
Can I switch from Heartbeat to Loom?
Switching between Heartbeat and Loom is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Heartbeat vs Loom?
Heartbeat is best suited for teams that prioritise enterprise features. Loom works well for teams looking to start free and scale.
Our Verdict
The bottom line on Heartbeat vs Loom
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Loom
Loom has the friendliest entry point for new teams.
Best for Enterprise
Loom
Loom leads on compliance and feature breadth.
Best Value
Loom
Loom delivers the lowest cost to get started.
Best AI Features
Loom
Loom ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.