Freshservice vs Gladly vs SysTrack

Freshservice

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Gladly

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SysTrack

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Description

Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Gladly

Gladly

Gladly is a software designed to enhance customer service by creating more personalized and efficient interactions. It provides companies with the tools they need to deliver exceptional support experi... Read More
SysTrack

SysTrack

SysTrack is a comprehensive software tool designed to help businesses get the most out of their technology and workforce. This solution provides valuable insights into the performance and usage of IT ... Read More

Contact Info

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2022

Not Available

Not Available

Australia

Not Available

Year founded :

Not Available

+1 809-563-3035

Not Available

Dominican Republic

Not Available

Features

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Customer Communication

Multichannel Messaging
Unified Customer View

Automation and Workflows

Workflow Management
Automated Responses

Analytics and Reporting

Customer Insights
Performance Metrics

Integration

Third-Party Apps
API Support

Performance Monitoring

Application Health
System Resource Usage

Asset Management

Hardware Inventory
Software Licensing

User Experience Tracking

Response Time Metrics
Session Analysis

Security Monitoring

Compliance Reporting
Threat Detection

Analytics and Reporting

Custom Reports
Data Visualization

Pricing

Freshservice logo

Pricing Not Available

Gladly logo

Pricing Not Available

SysTrack logo

Pricing Not Available

Metrics History

Metrics History

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