Freshservice vs Gladly vs Masterstroke

Freshservice

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Gladly

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Masterstroke

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Description

Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Gladly

Gladly

Gladly is a software designed to enhance customer service by creating more personalized and efficient interactions. It provides companies with the tools they need to deliver exceptional support experi... Read More
Masterstroke

Masterstroke

Masterstroke is designed to streamline your business processes with intelligent, user-friendly solutions. Our software aims to make daily operations simpler and more efficient, whether you're managing... Read More

Contact Info

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2022

Not Available

Not Available

Australia

Not Available

Year founded :

2021

Not Available

Not Available

Australia

http://www.linkedin.com/company/masterstrokeconsulting

Features

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Customer Communication

Multichannel Messaging
Unified Customer View

Automation and Workflows

Workflow Management
Automated Responses

Analytics and Reporting

Customer Insights
Performance Metrics

Integration

Third-Party Apps
API Support

Analytics and Reporting

Custom Reports
Dashboard Overview

Project Management

Project Timelines
Task Tracking

User Management

User Roles and Permissions
Single Sign-On (SSO)

Collaboration Tools

Real-Time Editing
Integrated Chat

Pricing

Freshservice logo

Pricing Not Available

Gladly logo

Pricing Not Available

Masterstroke logo

Pricing Not Available

Metrics History

Metrics History

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