TeamSupport vs Freshdesk Contact Center
Description
TeamSupport
TeamSupport is designed to help customer support teams work more efficiently and effectively. This software is tailored specifically for B2B companies, making it easier for them to manage and improve ... Read More
Freshdesk Contact Center
Freshdesk Contact Center is a user-friendly cloud-based call center solution designed to simplify your customer support experience. Whether you're a small business or a growing company, this software ... Read More
Contact Info
Year founded :
2008
+1 800-596-2820
Not Available
United States
http://www.linkedin.com/company/teamsupport-com
Year founded :
Not Available
+91 86683 23090
Not Available
India
http://www.linkedin.com/company/freshdesk-contact-center
Features
Customer Self-Service
Knowledge Base
Community Forum
Performance Analytics
Trend Analysis
Custom Dashboards
Collaboration Tools
Internal Notes
Group Messaging
Integration Capabilities
API Access
CRM Integration
Enhanced Customer Support
Ticket Management
Real-time Reporting
Call Management
Call Queues
IVR Systems
Automatic Call Distribution
In-Call Features
Call Recording
Call Conferencing
Call Transfer
Performance Tracking
Call Metrics
Customer Feedback
Agent Dashboards
Integration and Collaboration
CRM Integration
Email and Ticketing Integration
Collaboration Tools
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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