Freshdesk Contact Center vs Richpanel vs Swell
Description
Freshdesk Contact Center
Freshdesk Contact Center is a user-friendly cloud-based call center solution designed to simplify your customer support experience. Whether you're a small business or a growing company, this software ... Read More
Richpanel
Richpanel is a customer support platform designed for modern service teams. Whether you are an emerging startup or an established business, Richpanel offers a practical solution to enhance your custom... Read More
Swell
Swell is designed to equip businesses with the tools they need to create, launch, and manage their online stores with ease. Built with an intuitive interface, Swell aims to take the complexity out of ... Read More
Contact Info
Year founded :
Not Available
+91 86683 23090
Not Available
India
http://www.linkedin.com/company/freshdesk-contact-center
Year founded :
2019
+1 415-498-1118
Not Available
United States
http://www.linkedin.com/company/richpanel
Year founded :
2016
Not Available
Not Available
United States
Not Available
Features
Call Management
Call Queues
IVR Systems
Automatic Call Distribution
In-Call Features
Call Recording
Call Conferencing
Call Transfer
Performance Tracking
Call Metrics
Customer Feedback
Agent Dashboards
Integration and Collaboration
CRM Integration
Email and Ticketing Integration
Collaboration Tools
User Insights
Customer Profiles
Analytics
Customization Options
Personalized Templates
Configurable Workflows
Customer Support Management
Unified Inbox
Automated Responses
Team Collaboration
Assignment Rules
Shared Notes
Integration Capabilities
API Access
Third-Party Apps
Customizable Product Catalog
Flexible Product Options
Advanced Search Filters
Robust Store Management
Inventory Tracking
Order Management
Smooth Checkout Experience
Multiple Payment Gateways
Customizable Checkout Flow
Marketing and Growth Tools
Customer Segmentation
Promotional Campaigns
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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