Dixa vs Freshservice

Dixa

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Freshservice

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Description

Dixa

Dixa

Dixa is a modern, cloud-based customer support platform designed to help businesses create meaningful, real-time conversations with their customers. At its core, Dixa aims to bridge the gap between co... Read More
Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More

Contact Info

Year founded :

2015

+45 89 88 62 60

Not Available

Denmark

http://www.linkedin.com/company/dixa

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Features

Omni-channel Support

Real-time Synchronization
Multiple Communication Channels

Customer Insights

Analytics Dashboard
Customer History

AI-Powered Tools

Chatbot Assistance
Intelligent Routing

Unified Agent Interface

Single Workspace
Collaboration Tools

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Pricing

Dixa logo

Pricing Not Available

Freshservice logo

Pricing Not Available

Metrics History

Metrics History

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